FAQ

  • 1. What warranty options does MCBPC offer, including extended warranties and trade-ins?

    MCBPC provides standard manufacturer warranties on all components included in your custom PC build. Additionally, we offer extended warranty plans that cover repairs and replacements beyond the standard period, giving you extra peace of mind. If you want to upgrade or replace your PC, you can participate in our trade-in program, where you trade your current system for credit toward a new MCBPC build, making the process affordable and convenient.

  • 2. Does MCBPC buy old PCs? How does this support environmental sustainability?

    Yes! MCBPC actively buys used PCs and components from customers through our buy-back and trade-in program. We thoroughly test and refurbish these systems, then resell them at affordable prices. This practice helps reduce electronic waste, supports a circular economy, and promotes sustainable technology use by extending the life of computer hardware—good for your wallet and the environment.

  • 3. What makes MCBPC different from other custom PC builders?

    MCBPC combines expert custom PC building with competitive pricing, personalized customer service, and flawless post-purchase support. We focus on gaming performance backed by detailed benchmarks, ensuring every PC fits your needs perfectly. Plus, our local Luxembourg presence means fast, reliable service and direct communication.

  • 4. What gaming PCs can I buy or customize at MCBPC?

    We offer a wide range of gaming PCs—from mid-tier rigs to high-end enthusiast builds—featuring the latest processors like Ryzen 7 9800X3D and GPUs such as the RTX 5090 Astral. Every build can be tailored for your favorite games, target resolution (1440p, 4K), and desired graphics settings.

  • 5. How does MCBPC help me understand the gaming performance of a PC before buying?

    We integrate a 3DMark Benchmark widget on every product page, showing real-world FPS estimates for popular games at different resolutions and settings. These benchmarks come from trusted sources like TechPowerUp and Gamers Nexus, helping you make an informed purchase decision.

  • 6. Can I get help picking parts for my custom PC?tem

    Absolutely. Our team assists you in selecting the best components based on your budget, gaming preferences, and future upgrade plans. We ensure compatibility, performance, and value to create a build that delivers smooth gameplay.

  • 7. What warranty and after-sales services does MCBPC offer?

    We provide manufacturer warranties on all parts plus personalized customer support. We assist with troubleshooting, upgrades, and repairs as needed. Every order comes with a custom thank-you note as part of our commitment to excellent service.

  • 8. Does MCBPC offer accessories and PC parts separately?

    Yes. Besides complete PCs, we sell high-quality components and accessories such as motherboards, RAM, SSDs, GPUs, and peripherals. Our inventory is updated regularly to ensure availability.

  • 9. How do I know if a PC can run my favorite games smoothly?

    Our product pages include detailed benchmark tables showing expected FPS at various settings and resolutions for popular titles. These data points are gathered from multiple reputable sources and updated regularly.

  • 10. Can MCBPC build PCs optimized for specific games or eSports titles?

    Yes, we specialize in tailoring builds for specific games or genres (e.g., FPS, RPGs, simulators) ensuring optimized CPU/GPU balance to maximize FPS and minimize input lag, tailored to your gaming style.

  • 11. How fast is shipping and delivery in Luxembourg and beyond?

    If you are buying a ready-made PC, we ship same day if you place your order before 12 PM (noon). Orders placed after 12 PM are shipped the next business day. We prioritize fast local delivery within Luxembourg and provide tracking and clear communication throughout the shipping process.

  • 12. Does MCBPC offer financing or payment plans?

    Currently, we accept standard payment methods and are exploring financing options. Contact us directly to discuss potential custom payment arrangements.

  • 13. How can I contact MCBPC for support or consultation?

    You can reach out via our website contact form, email, or phone. We respond quickly and offer personalized advice to help you pick the perfect PC or troubleshoot existing systems.

  • 14. Are MCBPC’s PCs upgrade-friendly?

    Yes! We design all builds with future upgrades in mind, choosing motherboards and power supplies that support next-gen components and ensuring easy access for future expansion.

  • 15. How often does MCBPC update its gaming performance benchmarks?

    Benchmarks on our site are updated regularly based on the latest gaming releases and driver updates, ensuring you get the most accurate and current performance info.